Ordering Information

Ordering

Effective immediately, all online retail orders of $75.00 or more will receive free shipping within Canada.  

Once you have filled in your billing information and submitted your order, you will receive an Order ID number by e-mail with details of your order. We will make every effort to contact you within 2 business days if any parts of your order cannot be filled, otherwise your order, on most occasions, will be shipped within 2-3 business days.

Shipping/Handling
Orders are shipped via expedited parcel post or courier.   If your order is less than $75.00, if it is not a retail order, or if it is to be shipped to an international destination, shipping charges will apply and will be listed on the order.

Taxes
Ontario destinations are charged HST.   All other provinces are charged according to provincial taxes.

Payment Options
Credit cards - We accept both Visa and MasterCard.  Orders are paid for, in full, before they are shipped. 

Cheque
We accept personal cheques written in Canadian funds, but will hold shipment until the cheque clears. NSF cheques will incur a $25 processing fee.

Money Order
We accept money orders in Canadian funds and will ship upon receipt of same.

Sorry, C.O.D. orders are NOT accepted.


Legal Stuff

Returns/Exchanges
We will accept returns as the result of damage, only if reported to the shipping service at the time of delivery and authorized by them. Please call or e-mail us immediately upon receipt of damaged goods.

Out of concern for the health and safety of our valued customers, we cannot accept product returns or exchanges.  We thank you for understanding.

Guarantee
Soapstones values its customers and believes in its products. If you are not satisfied with our products please contact us to arrange for a return and a full refund. We would like to understand any dissatisfaction so that we can address it quickly and in good faith. Suggestions from our customers are welcomed. While we may not act on all of them, we certainly will seriously review each and every one. It's part of our commitment to continuous improvement and product evolution.

Privacy  
Soapstones values your privacy.  Your personal information will only be used by Soapstones to deliver upon our promise to offer you natural skincare products at affordable prices.  We will not provide any of your information to anyone, for any reason, at any time. Period. Please view our full privacy policy here.

Please note: Any and all products offered for sale on this site are not meant for ingestion.