Please note: Canada Post is experiencing severe delays at their sorting facilities, this is leading to delays of up to nine days, leading to no scans on packages. We are monitoring this and will keep you posted as things clear up.
Due to COVID-19, transit times may take longer than expected. These delays are due to volume and safety precautions taken by the Carriers to reduce the risk of exposure. For more info visit: https://www.eshipper.com/Covid-updates
A full address is needed to receive packages, PO Boxes will not be accepted and will delay deliveries.
All online retail orders of $50.00 or more (before tax, after discounts) will receive free shipping within Canada.
Once you have filled in your billing information and submitted your order, you will receive an Order ID number by email with details of your order. We will make every effort to contact you within two business days if any parts of your order cannot be filled, otherwise your order, on most occasions, will be shipped within two to three business days.
Orders are shipped via expedited parcel post or courier. If your order is less than $50.00, if it is not a retail order, or if it is to be shipped to an international destination, shipping charges will apply and will be listed on the order.
Ontario destinations are charged HST. All other provinces are charged according to provincial taxes.
Credit cards - We accept both Visa and MasterCard. Orders are paid for, in full, before they are shipped.
We will accept returns as the result of damage, only if reported to the shipping service at the time of delivery and authorized by them. Please call or email us immediately upon receipt of damaged goods.
Out of concern for the health and safety of our valued customers, we cannot accept product returns or exchanges. We thank you for understanding.
Soapstones values its customers and believes in its products. If you are not satisfied with our products, please contact us to arrange for a return and a full refund. We would like to understand any dissatisfaction so that we can address it quickly and in good faith. Suggestions from our customers are welcomed. While we may not act on all of them, we certainly will seriously review each and every one. It's part of our commitment to continuous improvement and product evolution.
Soapstones values your privacy. Your personal information will only be used by Soapstones to deliver upon our promise to offer you natural skincare products at affordable prices. We will not provide any of your information to anyone, for any reason, at any time.
Please note: Any and all products offered for sale on this site are not meant for ingestion.